We recognize the importance of your personal information and we are committed to safeguarding it. This privacy policy outlines the information Viva Floors & More collects, how we use this information, how the information may be shared, and your choices regarding our website (the “Site”). When you use our Site, you consent to our collection, use, and disclosure of information about you as described in this privacy policy. Furthermore, our Terms of Use are incorporated by reference into this privacy policy. The terms "we," "us," or "our," refer to Viva Floors & More.

Information Collected

We collect information in the following ways:

• Information that you provide to us directly. Examples of this information include the following:
  • Information contained in correspondence or feedback to us, such as your name, email address and other contact details.
  • Photos, names, and dimensions of your spaces when you create or modify virtual rooms on our Site.
  • Details of transactions and purchases, including your shipping address, and billing and payment information.
  • Products that you share or identify as favorites during your usage of our Site.
• Information that we collect automatically when you use the Site. Examples of this information include the following:
  • The functions, features, and resources you use on our Site.
  • The dates and times at which you use our Site.
  • Details about how you access our Site such as your IP address, operating system, and browser version.

The technologies we use to facilitate automatic information collection, transmission, and retention may include cookies. Cookies are small files stored on your computer or mobile device, in emails we may send to you, and on our Site. Our cookies may be stored temporarily as well as persistently. Examples of the information we collect and transmit via cookies include details about your browser, your preferences and past usage details, and the date and time at which you use our Site. You may disable cookies in your browser by making the appropriate change in your browser settings. However, disabling cookies may affect your ability to use our Site.

In addition to enabling core site functionality, we may use some cookies for marketing purposes, such as showing you personalized ads based on your activity on our Site and other sites across the web. In some instances, we may work with third-party advertising partners, such as Google Ads and other ad networks, who may also use cookies to serve you ads across the web based on your browsing history and behavior.

How We Use the Information

We use the information we collect to improve our Site and to provide you with customized functionality. Examples of how we use information about you include the following:

• Recognize you when you use our Site.
• Present our Site and its contents to you.
• Display information that may match your interests.
• Provide you with promotions, customer support, details regarding your transactions on the Site, updates regarding changes to our Site, and certain notices as permitted by law.
• Fulfill transactions on behalf of a vendor, such as the purchase of products, authorized by you on our Site.
• Enforce our rights or those of our vendors, if necessary, with regards to billing and collection.
• Analyze usage patterns to better understand how you and others use our Site.
• Evaluate the success of the features, functions, and resources on our Site.
• Develop, facilitate, and administer contests, surveys, promotions, and new features.
• Perform server backups to enable disaster recovery.
• Investigate possible wrongdoing.
• Enhance our Site's security.
• Comply with legal obligations.

How We Share the Information

We do not sell your personal contact information to third parties. However, we may share certain information with third parties with regards to your usage of our Site. Examples of how we share information about you include the following:

• To carry out the performance and functionality of our Site, such as serving content, executing purchases and providing customer support, we may share information about you with our vendors, agents, contractors, and other third parties.
• If we facilitate a purchase on our Site, certain information collected for processing your purchase, such as your phone number, address, email, and credit card information may be shared with the vendor and third parties in order for them to execute the transaction.
• We may share aggregate usage patterns and statistics with third parties, such as vendors, businesses, and the media. An example of information we may share includes the number of users that have viewed a certain product on our Site.
• In the event that we take part in a corporate transaction such as a merger, acquisition, divestiture, restructuring, reorganization, or dissolution, we may transfer information about you to another company.
• We may share information about you to execute and enforce our Terms of Use or those of our vendors, including for billing and collection purposes.
• A court order, law or legal proceeding, including responses to government or regulatory requests, may require us to share information we collect about you.
• We may disclose information to protect our rights, reputation, property, safety, or that of our users, vendors, or others.

Termination of Usage and Information Retention

If you do not agree with our policies and terms, your choice is to not use our Site. By accessing our Site, you agree to this privacy policy. If you cease to use our Site, you will no longer provide information to us. However, unless prohibited by law, we may retain information about you for the purposes outlined in this privacy policy.

Children

Our Site is not intended for children under 13 years of age. Children under 13 years of age may not provide any personal information to us. We do not knowingly collect personal information from children under 13. If you are aware that a child has provided personal information to us without parental consent, please contact us at fgalvan@viva-floors.com and we will delete this information.

Security

We follow industry standards to protect the information that you submit to us, including encryption and periodic server backups. However, transmitting information over the Internet and storing information electronically may not be completely secure, so we cannot guarantee the absolute security of information transmitted to, from, and on our Site. Transmitting information is at your own risk.

SMS (Text Messaging) Privacy Policy

Introduction At Viva Floors & More, we value your privacy and are committed to ensuring the confidentiality and security of your SMS (Text Messaging) communications. This SMS Privacy Policy outlines how we collect, use, and protect your SMS data in compliance with industry standards and regulations.

Collection and Use of SMS Data

When you communicate with us via SMS, we may collect limited information, such as:

• Your phone number
• The content of your messages

We collect this data to facilitate communication, provide support, deliver updates, or share relevant information about our services. We will not use your SMS data for any other purposes without your explicit written consent. Additionally, we do not sell, rent, or share your SMS data with third parties unless required by law.

Opt-In Process

To ensure you have control over your communication preferences, we operate on an opt-in basis for SMS notifications:

1. You will receive an initial opt-in message from our number.
2. Follow the instructions provided to confirm your subscription by replying with "YES"
3. Once confirmed, you will receive a follow-up message acknowledging your successful enrollment in our SMS communication system.

Opt-Out Process

You have the right to stop receiving SMS notifications at any time:

• Reply with "STOP" to any of our messages to opt-out.
• Upon opting out, you will receive a confirmation message indicating you have been removed from our SMS notifications.

If you change your mind, you can always opt back in by following the opt-in process.

Data and Message Rates

Standard message and data rates may apply to SMS messages sent and received. You are solely responsible for any fees or charges incurred from your mobile carrier related to SMS communication with "Customer Name". Please verify with your MNO – Mobile Network Operator like Verizon, AT&T, T-Mobile, etc for data and messaging standard rates.

Frequency of Messages

We strive to keep SMS communications to a reasonable frequency and relevance. You may expect to receive SMS messages from us only when necessary for appointment reminders, scheduling adjustments, or important updates related to our services. We do not engage in unsolicited marketing messages via SMS without your explicit consent.

Protection of SMS Data We take the security of your SMS data seriously. Our systems implement industry-standard measures to protect against unauthorized access, alteration, or disclosure. These measures include encryption, secure access protocols, and regular system audits to ensure compliance with privacy standards.

Disclosure of SMS Data

Your SMS data is never disclosed to third parties except under the following circumstances:

• To comply with legal obligations, such as court orders or subpoenas.
• To protect our rights, property, or the safety of our employees, customers, or others.

We remain transparent in such cases and will notify you where legally permissible.

Your Rights

As a valued customer, you have the following rights regarding your SMS data:

• Access: Request a copy of the SMS data we hold about you.
• Correction: Update or correct any inaccuracies in your SMS data.
• Deletion: Request the deletion of your SMS data, except where retention is required by law.

To exercise these rights, please contact us at info@viva-floors.com

Changes to This Policy

We may update this SMS Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any modifications will be effective immediately upon posting the revised policy on our website. We encourage you to review this page periodically for updates.

Contact Us

If you have questions or concerns about this SMS Privacy Policy or your data, please contact us at:

Email: info@viva-floors.com

Phone: 956-350-6777

Changes to this Privacy Policy

This privacy policy may change from time to time. Your continued use of our Site after we make changes to this policy is considered to be your acceptance of those changes. As a result, please check this privacy policy, periodically.

How to Contact Us

If you have questions or comments, you may contact us at info@viva-floors.com

Last Updated: August 25, 2026